Terms and Conditions

Before you publish this page: replace every highlighted [placeholder] and have a lawyer in your jurisdiction review the final text. Some sections (refunds, liability caps, consumer rights, dispute resolution) work differently depending on where you and your customers are based.

1. Who we are and definitions

In short: “SchedPilot” is us, “you” is the person or company using the product, and “the Service” is everything we provide.

SchedPilot is operated by [legal entity name], a company registered in [country] under number [registration number], with its registered address at [address]. In these terms, “SchedPilot”, “we”, “us” and “our” mean that company.

“You” means the person accepting these terms. If you are accepting on behalf of a company or another organisation, “you” also means that organisation, and you confirm you are authorised to bind it.

“The Service” means the SchedPilot website at schedpilot.com, the web application, browser extensions, mobile apps, APIs, and any other product or feature we make available under the SchedPilot name.

“Connected Account” means a social media account (for example, a Facebook Page, Instagram business profile, LinkedIn page, X account, TikTok account, Pinterest board or YouTube channel) that you authorise SchedPilot to access on your behalf.

“Your Content” means anything you upload to, create in, or send through the Service: captions, images, videos, links, hashtags, comments, replies and anything else you ask us to store or publish.

2. Who can use SchedPilot

In short: You need to be an adult, and you can’t be blocked from using the platforms you’re connecting.

To use the Service you must be at least 18 years old, or the age of majority where you live if that is higher. You must not be barred from using the Service under the laws of your country, and you must not have been previously suspended or removed from SchedPilot.

If you connect an account you manage for a client or employer, you confirm that they have authorised you to do so and to accept these terms in relation to that account.

3. Your account

In short: Keep your login private. Whatever happens under your account is on you, unless we caused it.

You need an account to use most of the Service. When you sign up, give us accurate information and keep it current. Use a strong password, do not share your credentials, and enable two-factor authentication if it is available to you.

You are responsible for everything that happens under your account, including posts scheduled by team members you have invited. If you believe someone has accessed your account without permission, tell us immediately at admin@schedpilot.com and change your password.

If your plan includes team seats, you can invite other people into your workspace. You are responsible for their conduct and for removing their access when they should no longer have it. We are not obliged to mediate disputes between members of the same workspace.

4. What SchedPilot does

In short: We queue your posts and send them to the social platforms at the time you choose. We are a tool, not a publisher and not a marketing agency.

SchedPilot lets you draft, schedule and publish content to your Connected Accounts, manage several accounts and team members from one place, and view performance data that the platforms make available to us. We may add, change or retire features over time (see section 12).

We are a scheduling and management tool. We do not create your content, we do not review it before it goes out, and we do not decide what you post or when. The editorial decisions are yours. A scheduled post is an instruction from you to us; when the scheduled time arrives we attempt to carry out that instruction using the platform’s official interface.

Some features are labelled “beta”, “preview” or “experimental”. These are provided for you to try; they may be incomplete, may change without notice, and may be withdrawn at any time. Do not rely on a beta feature for anything important.

5. Connected social accounts and third-party platforms

In short: Each social network has its own rules, and you have to follow them. When a platform changes its API or blocks a post, that is outside our control.

To publish on your behalf, SchedPilot uses the official APIs of Meta (Facebook and Instagram), LinkedIn, X, TikTok, Pinterest, YouTube and any other platform we support. When you connect an account, you grant us permission to act on that account within the scope you approve during the connection flow. You can revoke that permission at any time from your SchedPilot settings or from the platform’s own settings.

Each platform has its own terms of service, developer policies, community guidelines and content rules. By connecting an account you agree to comply with all of them, and you acknowledge that we have to comply with them too. If a platform requires us to change how the Service works, restrict a feature, or remove content, we will do so, and that may affect your posts.

The platforms control their APIs, not us. They change them, throttle them, and sometimes break them without warning. That means:

A post can fail to publish, publish late, or publish with formatting different from the preview you saw in SchedPilot.
A platform may reject a post because of its own rules (for example, a video that is too long, a caption that trips a spam filter, or a link on a blocklist).
A platform may disconnect your account and require you to reauthorise it. We will tell you when we detect this, but we cannot always detect it in advance.
Analytics we show you come from the platforms and may be delayed, incomplete or revised by them.

We will make reasonable efforts to publish on time and to notify you of failures, but we do not guarantee delivery, timing or appearance of any post, and we are not liable for the consequences of a post that does not go out as planned. If a launch, campaign or time-sensitive announcement matters to you, check that it published.

We are not responsible for actions a platform takes against your Connected Account, such as warnings, reach restrictions or suspensions, unless they result directly from our breach of these terms.

6. Your content

In short: Your content stays yours. You give us just enough permission to store it and post it where you told us to.

You own Your Content. We do not claim any ownership of it and we will not use it for anything other than providing the Service to you, unless you separately agree otherwise (for example, by opting into a case study).

So that we can run the Service, you grant SchedPilot a worldwide, non-exclusive, royalty-free licence to host, store, copy, reformat, transmit and display Your Content, solely as needed to provide the Service to you. In practice that means storing your media, generating previews and thumbnails, and sending the content to the platforms you have selected. This licence ends when you delete the content or close your account, except where we need to keep a copy to comply with a legal obligation or where a post has already been published to a platform.

You are responsible for Your Content. You confirm that you have all the rights, licences and permissions needed to post it, including rights to any music, photos, footage, logos, fonts and other material it contains, and that publishing it will not break any law or any platform’s rules. If someone else’s content ends up in a post, the licence question is between you and them, not us.

We do not routinely review content before it is published, but we may remove or refuse to publish content that we reasonably believe violates these terms, the law, or a platform’s policies, and we may suspend accounts that repeatedly do so.

If you send us suggestions or feedback about the Service, we can use them freely without owing you anything.

7. Acceptable use

In short: Don’t use SchedPilot to spam, deceive, harass, infringe, or break into things.

You agree not to use the Service to do any of the following, or to help anyone else do them:

Post content that is illegal, defamatory, harassing, hateful, sexually explicit, or that infringes someone’s copyright, trademark, privacy or other rights.
Send spam, run engagement-bait schemes, operate fake or inauthentic accounts, buy or sell engagement, or coordinate inauthentic behaviour across accounts.
Publish misleading commercial content, including undisclosed sponsorships or advertising that violates consumer protection or advertising rules.
Connect accounts you do not own or are not authorised to manage.
Upload malware, or content designed to phish, scam or harvest data.
Scrape, crawl or extract data from the Service, or use automated tools to access it other than through our documented API.
Probe, scan or test the security of the Service, bypass rate limits, or interfere with its operation.
Resell, sublicense or provide the Service to third parties as a white-label product without a written agreement with us.
Use the Service in a way that causes us to breach a platform’s developer terms.

We may investigate suspected violations and may suspend or terminate your account, remove content, or disconnect accounts as a result. Where practical we will warn you first, but we are not required to when the conduct is serious or when acting quickly is necessary to protect the Service, other customers, or a platform relationship.

8. Plans, trials and billing

In short: Paid plans renew automatically until you cancel. Fees are charged up front. Refunds are limited.

Plans

SchedPilot offers a free plan and one or more paid plans. What each plan includes, and its price, is described on our pricing page at the time you subscribe. Limits such as the number of Connected Accounts, team members or scheduled posts apply per plan.

Free trials

If you start a free trial of a paid plan, you can use the paid features for the trial period shown at sign-up. If you have entered payment details, your subscription begins automatically when the trial ends unless you cancel before then. We will remind you by email before the trial ends.

Billing

Paid plans are billed in advance, monthly or annually depending on what you choose, and renew automatically for the same period until you cancel. By subscribing you authorise us and our payment processor ([Stripe / Paddle / other]) to charge your payment method for each renewal. Prices exclude VAT and other taxes unless stated; where we are required to collect tax we will add it to your invoice.

If a payment fails, we will retry it and email you. If it still fails after [7] days we may downgrade your workspace to the free plan, which may pause scheduled posts that exceed free-plan limits.

Price changes

We may change our prices. If a change affects your current plan we will give you at least 30 days’ notice by email before it applies to your next renewal. If you do not accept the new price, cancel before the renewal date and you will not be charged it.

Refunds

Because fees are charged in advance for a period you can use in full, payments are non-refundable except where these terms say otherwise or where the law where you live requires a refund. If we permanently discontinue the Service or a paid feature you rely on, we will refund the unused portion of your prepaid fees. Consumers in the EU, UK and some other jurisdictions may have a statutory right to withdraw within 14 days of purchase; those rights are not affected by this section.

9. Cancelling and termination

In short: You can leave any time. We can close accounts that break the rules. After closure your data is deleted on a set schedule.

You can cancel a paid plan at any time from your account settings. Cancellation takes effect at the end of your current billing period; you keep paid features until then and are not charged again. You can delete your account entirely at any time, which disconnects your social accounts and removes your data as described below.

We may suspend or terminate your account, or restrict access to some features, if you materially breach these terms, if we are required to by law or by a platform, if your account is inactive on the free plan for more than [12] months, or if we discontinue the Service. Where the reason is not an urgent breach, we will give you reasonable notice and a chance to export your data.

When an account is closed, for whatever reason, we will delete Your Content and personal data within [30] days, except for backups (which expire on their own schedule of up to [90] days), billing records we must retain by law, and anything we need to keep to resolve a dispute or enforce these terms. Posts already published to your Connected Accounts stay on those platforms; deleting them there is up to you.

Sections that by their nature should survive termination (including 6, 10, 13, 14, 15, 16 and 17) continue to apply after your account is closed.

10. Our intellectual property

In short: SchedPilot itself belongs to us. You get a licence to use it, not to copy it.

The Service, including its software, design, text, graphics, logos, trademarks and documentation, is owned by SchedPilot or our licensors and is protected by copyright, trademark and other laws. Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own business or personal social media management.

You may not copy, modify, distribute, sell or lease any part of the Service, reverse engineer it or try to extract its source code, remove any proprietary notices, or use our name or logos in a way that suggests we endorse you without written permission. Third-party open-source components included in the Service are licensed under their own terms.

11. Privacy and your data

In short: Our Privacy Policy explains what we collect and why. Data from your social accounts is used only to run the Service.

How we collect, use and protect personal data is described in our Privacy Policy, which forms part of these terms. Data we receive from your Connected Accounts through platform APIs is used only to provide the Service to you, is handled in accordance with each platform’s data policies, and is deleted when you disconnect the account or close your workspace, subject to section 9.

Where you use SchedPilot to process personal data of others (for example, in comments or direct messages), you are the controller of that data and we act as your processor. If your use requires a data processing agreement, one is available at [link to DPA].

You are responsible for exporting anything you want to keep before closing your account. We provide export tools for that purpose.

12. Availability and changes to the Service

In short: We aim for high uptime but do not promise it. Features will change over time.

We work to keep the Service available and reliable, and we will schedule planned maintenance outside peak hours where we can. But the Service depends on hosting providers, payment processors and the social platforms themselves, and it will sometimes be unavailable. We do not promise any particular uptime unless you have a separate written service level agreement with us.

We change the Service regularly. We may add features, change how existing ones work, or remove features that few customers use or that a platform no longer supports. If we remove a feature that is material to a paid plan, we will give you at least 30 days’ notice where reasonably possible.

13. No warranties

In short: We provide the Service as it is. We do not guarantee results.

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that posts will be delivered or displayed as intended, that analytics will be accurate, or that using the Service will grow your audience, engagement or revenue.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. Nothing in these terms limits rights that consumers have under mandatory local law.

14. Limits on our liability

In short: Our total liability to you is capped at what you paid us in the last 12 months, and we are not liable for indirect losses like lost followers or lost revenue.

To the fullest extent permitted by law, SchedPilot and its officers, employees, contractors and affiliates will not be liable to you for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, business, goodwill, data, followers, reach or engagement, arising from or related to the Service or these terms, whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or relating to the Service or these terms will not exceed the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim and (b) [EUR 100].

These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, fraud, or gross negligence or wilful misconduct.

15. Indemnification

In short: If your content or your use of SchedPilot gets us sued, you cover the cost.

You agree to defend, indemnify and hold harmless SchedPilot and its affiliates, officers, employees and contractors from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or connected with Your Content, your use of the Service, your breach of these terms, your breach of any platform’s terms, or your violation of any law or third-party right. We will notify you promptly of any such claim and may choose to handle the defence ourselves, in which case you will cooperate with us.

16. Governing law and disputes

In short: Talk to us first. If that fails, the courts of [Romania] decide.

These terms are governed by the laws of [Romania], without regard to its conflict of law rules. If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live.

If you have a dispute with us, please contact us first at admin@schedpilot.com and we will try to resolve it informally within 30 days. If we cannot, the courts of [city, country] will have exclusive jurisdiction, except that consumers may bring claims in the courts of their home country where the law allows.

If you are a consumer in the EU, you may also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.

17. General terms

In short: The standard legal housekeeping.

These terms, together with the Privacy Policy and any order form or plan description you accepted, are the entire agreement between you and SchedPilot about the Service and replace any earlier agreements.

If any part of these terms is found unenforceable, the rest still applies, and the unenforceable part is replaced with the closest enforceable equivalent. If we do not enforce a term on one occasion, that is not a waiver of our right to enforce it later.

You may not assign or transfer these terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets, and will notify you if we do.

Neither of us is liable for failure to perform caused by events outside our reasonable control, including platform outages, internet failures, natural disasters, war, labour disputes or government action, though this does not excuse your payment obligations.

Notices to you will be sent to the email address on your account. Notices to us should go to the addresses in section 19. Nothing in these terms creates a partnership, agency or employment relationship between us. There are no third-party beneficiaries to these terms.

18. Changes to these terms

In short: We will tell you before important changes take effect. Keep using SchedPilot after that and the new terms apply.

We may update these terms from time to time. For minor changes (clarifications, typos, new feature descriptions) we will post the new version here and update the effective date. For material changes, such as changes to billing, liability or your rights, we will email you at least 30 days before they take effect and show a notice in the app.

If you do not agree with a change, cancel your account before it takes effect. Continuing to use the Service after the effective date means you accept the updated terms. Earlier versions are available on request.

19. Contact

Questions about these terms, or anything else, can go to:

[Sitemile SRL]
[Bucharest, Romania]
admin@schedpilot.com

For copyright complaints, use [admin@schedpilot.com] and include the URL of the content, a description of the work you believe is infringed, your contact details, and a statement that you believe in good faith the use is unauthorised.