1. Who we are and definitions
In short: “SchedPilot” is us, “you” is the person or company using the product, and “the Service” is everything we provide.
SchedPilot is operated by SITEMILE SRL, a limited liability company incorporated in Romania, with its registered office at Str. Vasile Bideac nr. 4A, Chitila, Ilfov County, Romania, registered with the Romanian Trade Register under no. J2012002424236 (EUID ROONRC.J2012002424236), fiscal code (CUI) 30584106, VAT number RO30584106. In these terms, “SchedPilot”, “we”, “us” and “our” mean that company.
“You” means the person accepting these terms. If you are accepting on behalf of a company or another organisation, “you” also means that organisation, and you confirm you are authorised to bind it. “Consumer” means an individual using the Service for purposes outside their trade, business or profession.
“The Service” means the SchedPilot website at schedpilot.com, the web application at app.schedpilot.com, browser extensions, mobile apps, APIs, MCP servers and other integrations for AI agents, the free tools on our website, and any other product or feature we make available under the SchedPilot name.
“Connected Account” means a social media account (for example, a Facebook Page, Instagram business profile, LinkedIn page, X account, Threads profile, Bluesky account, TikTok account, Pinterest board or YouTube channel) that you authorise SchedPilot to access on your behalf.
“Your Content” means anything you upload to, create in, or send through the Service: captions, images, videos, links, hashtags, comments, replies and anything else you ask us to store or publish, including content created through our API or by an AI agent you connect.
2. Who can use SchedPilot
In short: You need to be an adult, and you can’t be blocked from using the platforms you’re connecting.
To use the Service you must be at least 18 years old, or the age of majority where you live if that is higher. You must not be barred from using the Service under the laws of your country, including applicable sanctions laws, and you must not have been previously suspended or removed from SchedPilot.
If you connect an account you manage for a client or employer, you confirm that they have authorised you to do so and to accept these terms in relation to that account.
3. Your account
In short: Keep your login and API keys private. Whatever happens under your account is on you, unless we caused it.
You need an account to use most of the Service. When you sign up, give us accurate information and keep it current. Use a strong password, do not share your credentials, and enable two-factor authentication if it is available to you.
You are responsible for everything that happens under your account, including posts scheduled by team members you have invited and actions taken with your API keys or by AI agents you have connected. Keep API keys secret and revoke them if you think they have been exposed. If you believe someone has accessed your account without permission, tell us immediately at admin@schedpilot.com and change your password.
If your plan includes team seats, you can invite other people into your workspace. You are responsible for their conduct and for removing their access when they should no longer have it. We are not obliged to mediate disputes between members of the same workspace.
4. What SchedPilot does
In short: We queue your posts and send them to the social platforms at the time you choose. We are a tool, not a publisher and not a marketing agency.
SchedPilot lets you draft, schedule and publish content to your Connected Accounts, manage several accounts and team members from one place, and view performance data that the platforms make available to us. We may add, change or retire features over time (see section 12).
We are a scheduling and management tool. We do not create your content, we do not review it before it goes out, and we do not decide what you post or when. The editorial decisions are yours. A scheduled post is an instruction from you to us; when the scheduled time arrives we attempt to carry out that instruction using the platform’s official interface.
API, MCP and AI agents
You can connect SchedPilot to third-party AI assistants and automation tools (for example Claude, ChatGPT, Cursor, n8n or your own agent) through our API or MCP servers. Any request we receive with your API key or through an integration you authorised is treated as your instruction, including posts an AI agent creates, schedules or publishes for you. Those third-party tools are not operated by us and are governed by their own terms. Check what an agent is allowed to do before you give it access, and review what it publishes.
AI features
Some plans include AI features such as post suggestions, generated posts and hooks, which use third-party AI models. AI output can be inaccurate, unoriginal, similar to output given to other users, or unsuitable for your audience. You are responsible for reviewing it before you publish it, and the same content rules in sections 6 and 7 apply to it. AI credits included in a plan have no cash value and cannot be transferred or exchanged.
Beta features and free tools
Some features are labelled “beta”, “preview” or “experimental”. These are provided for you to try; they may be incomplete, may change without notice, and may be withdrawn at any time. Do not rely on a beta feature for anything important. The free tools on our website (such as calculators, generators, checkers and downloaders) are provided free of charge, as is, for informational and personal use, and may be changed or removed at any time.
5. Connected social accounts and third-party platforms
In short: Each social network has its own rules, and you have to follow them. When a platform changes its API or blocks a post, that is outside our control.
To publish on your behalf, SchedPilot uses the official APIs of Meta (Facebook, Instagram and Threads), LinkedIn, X, TikTok, Pinterest, YouTube, Bluesky and any other platform we support. When you connect an account, you grant us permission to act on that account within the scope you approve during the connection flow. You can revoke that permission at any time from your SchedPilot settings or from the platform’s own settings.
Each platform has its own terms of service, developer policies, community guidelines and content rules. By connecting an account you agree to comply with all of them, and you acknowledge that we have to comply with them too. If a platform requires us to change how the Service works, restrict a feature, or remove content, we will do so, and that may affect your posts.
The platforms control their APIs, not us. They change them, throttle them, and sometimes break them without warning. That means:
- A post can fail to publish, publish late, or publish with formatting different from the preview you saw in SchedPilot.
- A platform may reject a post because of its own rules (for example, a video that is too long, a caption that trips a spam filter, or a link on a blocklist).
- A platform may disconnect your account and require you to reauthorise it. We will tell you when we detect this, but we cannot always detect it in advance.
- A platform may stop supporting a feature or withdraw API access altogether, in which case we may no longer be able to offer that platform or feature.
- Analytics we show you come from the platforms and may be delayed, incomplete or revised by them.
We will make reasonable efforts to publish on time and to notify you of failures, but we do not guarantee delivery, timing or appearance of any post, and we are not liable for the consequences of a post that does not go out as planned. If a launch, campaign or time-sensitive announcement matters to you, check that it published.
We are not responsible for actions a platform takes against your Connected Account, such as warnings, reach restrictions or suspensions, unless they result directly from our breach of these terms.
6. Your content
In short: Your content stays yours. You give us just enough permission to store it and post it where you told us to.
You own Your Content. We do not claim any ownership of it and we will not use it for anything other than providing the Service to you, unless you separately agree otherwise (for example, by opting into a case study).
So that we can run the Service, you grant SchedPilot a worldwide, non-exclusive, royalty-free licence to host, store, copy, reformat, transmit and display Your Content, solely as needed to provide the Service to you. In practice that means storing your media, generating previews and thumbnails, sending text you choose to our AI provider when you use an AI feature, and sending the content to the platforms you have selected. This licence ends when you delete the content or close your account, except where we need to keep a copy to comply with a legal obligation or where a post has already been published to a platform.
You are responsible for Your Content. You confirm that you have all the rights, licences and permissions needed to post it, including rights to any music, photos, footage, logos, fonts and other material it contains, consent from any identifiable people in it where the law requires it, and that publishing it will not break any law or any platform’s rules. If someone else’s content ends up in a post, the licence question is between you and them, not us.
We do not routinely review content before it is published, but we may remove or refuse to publish content that we reasonably believe violates these terms, the law, or a platform’s policies, and we may suspend accounts that repeatedly do so. If you believe content handled through SchedPilot is illegal, you can report it to us using the contact details in section 19.
If you send us suggestions or feedback about the Service, we can use them freely without owing you anything.
7. Acceptable use
In short: Don’t use SchedPilot to spam, deceive, harass, infringe, or break into things.
You agree not to use the Service, including our free tools, to do any of the following, or to help anyone else do them:
- Post content that is illegal, defamatory, harassing, hateful, sexually explicit, or that infringes someone’s copyright, trademark, privacy or other rights.
- Send spam, run engagement-bait schemes, operate fake or inauthentic accounts, buy or sell engagement, or coordinate inauthentic behaviour across accounts.
- Publish misleading commercial content, including undisclosed sponsorships or advertising that violates consumer protection or advertising rules.
- Impersonate any person or brand, or present mock-ups created with our generator tools (for example, generated posts or chats) as real in order to deceive, defame or defraud anyone.
- Download, copy or republish other people’s photos, videos or posts with our downloader tools unless you own them or have permission, or use our tools to track, profile or harass other people.
- Connect accounts you do not own or are not authorised to manage.
- Upload malware, or content designed to phish, scam or harvest data.
- Scrape, crawl or extract data from the Service, or use automated tools to access it other than through our documented API.
- Probe, scan or test the security of the Service, bypass rate limits, or interfere with its operation.
- Resell, sublicense or provide the Service to third parties as a white-label product without a written agreement with us.
- Use the Service in a way that causes us to breach a platform’s developer terms.
We may investigate suspected violations and may suspend or terminate your account, remove content, or disconnect accounts as a result. Where practical we will warn you first, but we are not required to when the conduct is serious or when acting quickly is necessary to protect the Service, other customers, or a platform relationship.
8. Plans, trials and billing
In short: Paid plans start with a 7-day free trial and renew automatically until you cancel. Fees are charged up front. Refunds are available in the cases listed below.
Plans
SchedPilot offers paid subscription plans, an optional one-time Lifetime plan, and free tools on our website. What each plan includes, and its price, is described on our pricing page at the time you subscribe. Limits such as the number of Connected Accounts, workspaces, team members, posts or AI credits apply per plan.
Free trials
Subscription plans start with a free trial for the period shown at sign-up (currently 7 days). We may ask for a payment method to start the trial, but we do not charge it during the trial. Unless you cancel before the trial ends, your subscription begins automatically and your payment method is charged for the first billing period. We will remind you by email before the trial ends. One free trial per customer.
Billing
Subscription plans are billed in advance, monthly or annually depending on what you choose, and renew automatically for the same period until you cancel. By subscribing you authorise us and our payment processor, Stripe, to charge your payment method for each renewal. Prices are shown in US dollars. VAT and other applicable taxes are calculated at checkout based on your location and shown before you pay.
If a payment fails, we will retry it and email you. If it still fails after 7 days we may pause your workspace, which pauses scheduled posts until payment is made. Your data is kept as described in section 9.
Lifetime plan
The Lifetime plan is a single payment for access to the Service for as long as we operate it, not for your lifetime or for any fixed number of years. It covers the plan features and limits described on the Lifetime offer page at the time of purchase, together with updates and improvements we make to those features. Usage limits and fair-use limits still apply, and a Lifetime plan does not include features or credits that we expressly sell separately. Lifetime plans are personal to the purchaser and cannot be resold or transferred without our written consent. If we terminate a Lifetime plan for a breach of these terms, no refund is due. If we discontinue the Service, section 12 applies.
Price changes
We may change our prices. If a change affects your current subscription we will give you at least 30 days’ notice by email before it applies to your next renewal. If you do not accept the new price, cancel before the renewal date and you will not be charged it.
Refunds
- 7-day money-back guarantee. Gold, Platinum and Enterprise plans, and the Lifetime plan, can be refunded in full if you ask us within 7 days of your first payment for that plan. This applies once per customer.
- Annual plans. If you cancel an annual plan before the end of the year, we refund the unused full months on a pro-rata basis.
- Discontinued service. If we permanently discontinue the Service or a paid feature you rely on, we will refund the unused portion of your prepaid subscription fees.
Otherwise, payments are non-refundable, except where the law where you live requires a refund. To request a refund, email admin@schedpilot.com from the address on your account.
Right of withdrawal for EU consumers
If you are a consumer in the EU or EEA, you have the right to withdraw from a paid contract within 14 days of concluding it, without giving a reason, by telling us at admin@schedpilot.com (a clear statement by email is enough). When you start a paid plan you ask us to begin providing the Service immediately. If you withdraw within the 14 days, we refund what you paid, less an amount proportionate to the part of the period in which you had access to the paid Service, within 14 days of receiving your request, using the same payment method. This right does not apply to customers acting for business purposes.
9. Cancelling and termination
In short: You can leave any time. We can close accounts that break the rules. After closure your data is deleted on a set schedule.
You can cancel a subscription at any time from your account settings. For monthly plans, cancellation takes effect at the end of your current billing period; you keep paid features until then and are not charged again. For annual plans, the refund rules in section 8 apply. You can delete your account entirely at any time from your settings or via our account deletion page, which disconnects your social accounts and removes your data as described below.
We may suspend or terminate your account, or restrict access to some features, if you materially breach these terms, if we are required to by law or by a platform, if your account has no active paid plan and has been inactive for more than 12 months, or if we discontinue the Service. Where the reason is not an urgent breach, we will give you reasonable notice and a chance to export your data.
When an account is closed, for whatever reason, we will delete Your Content and personal data within 30 days, except for backups (which expire on their own schedule of up to 90 days), billing records we must retain by law, and anything we need to keep to resolve a dispute or enforce these terms. Posts already published to your Connected Accounts stay on those platforms; deleting them there is up to you.
Sections that by their nature should survive termination (including 6, 10, 13, 14, 15, 16 and 17) continue to apply after your account is closed.
10. Our intellectual property
In short: SchedPilot itself belongs to us. You get a licence to use it, not to copy it.
The Service, including its software, design, text, graphics, logos, trademarks and documentation, is owned by SITEMILE SRL or our licensors and is protected by copyright, trademark and other laws. Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own business or personal social media management.
You may not copy, modify, distribute, sell or lease any part of the Service, reverse engineer it or try to extract its source code (except where the law expressly allows it), remove any proprietary notices, or use our name or logos in a way that suggests we endorse you without written permission. Third-party open-source components included in the Service are licensed under their own terms.
11. Privacy and your data
In short: Our Privacy Policy explains what we collect and why. Data from your social accounts is used only to run the Service.
How we collect, use and protect personal data is described in our Privacy Policy. Data we receive from your Connected Accounts through platform APIs is used only to provide the Service to you, is handled in accordance with each platform’s data policies, and is deleted when you disconnect the account or close your workspace, subject to section 9.
Where you use SchedPilot to process personal data of other people (for example, people who appear in your content, comments or messages, or your clients’ data), you are the controller of that data and we act as your processor, processing it only on your instructions as set out in these terms, with appropriate security measures and confidentiality obligations on our staff, using the sub-processors listed in our Privacy Policy, and assisting you with data subject requests and breach notifications as required by Article 28 GDPR. If you need a signed data processing agreement, email admin@schedpilot.com and we will provide one.
You are responsible for exporting anything you want to keep before closing your account.
12. Availability and changes to the Service
In short: We aim for high uptime but do not promise it. Features will change over time.
We work to keep the Service available and reliable, and we will schedule planned maintenance outside peak hours where we can. But the Service depends on hosting providers, payment processors, AI providers and the social platforms themselves, and it will sometimes be unavailable. We do not promise any particular uptime unless you have a separate written service level agreement with us.
We change the Service regularly. We may add features, change how existing ones work, or remove features that few customers use or that a platform no longer supports. If we remove a feature that is material to a paid plan, we will give you at least 30 days’ notice where reasonably possible. If we decide to discontinue the Service entirely, we will give at least 60 days’ notice so you can export your data.
13. No warranties
In short: We provide the Service as it is. We do not guarantee results.
To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that posts will be delivered or displayed as intended, that analytics or AI output will be accurate, or that using the Service will grow your audience, engagement or revenue.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. Nothing in these terms limits rights that consumers have under mandatory local law, including the legal guarantee of conformity for digital services.
14. Limits on our liability
In short: Our total liability to you is capped at what you paid us in the last 12 months, and we are not liable for indirect losses like lost followers or lost revenue.
To the fullest extent permitted by law, SchedPilot and its officers, employees, contractors and affiliates will not be liable to you for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, business, goodwill, data, followers, reach or engagement, arising from or related to the Service or these terms, whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for all claims arising out of or relating to the Service or these terms will not exceed the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim and (b) EUR 100.
These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, fraud, or gross negligence or wilful misconduct, and they do not limit mandatory rights consumers have under applicable law.
15. Indemnification
In short: If your content or your use of SchedPilot gets us sued, you cover the cost.
If you use the Service for business purposes, you agree to defend, indemnify and hold harmless SchedPilot and its affiliates, officers, employees and contractors from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or connected with Your Content, your use of the Service (including through your API keys or connected AI agents), your breach of these terms, your breach of any platform’s terms, or your violation of any law or third-party right. We will notify you promptly of any such claim and may choose to handle the defence ourselves, in which case you will cooperate with us. If you are a consumer, you are responsible for such losses only to the extent provided by applicable law.
16. Governing law and disputes
In short: Talk to us first. If that fails, the Romanian courts decide.
These terms are governed by the laws of Romania, without regard to its conflict of law rules. If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live.
If you have a dispute with us, please contact us first at admin@schedpilot.com and we will try to resolve it informally within 30 days. If we cannot, the competent courts of Romania for the area of our registered office will have exclusive jurisdiction, except that consumers may bring claims in the courts of their home country where the law allows.
If you are a consumer, you can also contact the Romanian National Authority for Consumer Protection (ANPC) at anpc.ro, including its alternative dispute resolution service, or the consumer protection authority in your country. We are not obliged to take part in alternative dispute resolution procedures and do not commit to doing so, but we will consider any proposal in good faith.
17. General terms
In short: The standard legal housekeeping.
These terms, together with any order form or plan description you accepted, are the entire agreement between you and SchedPilot about the Service and replace any earlier agreements. Our Privacy Policy explains how we handle personal data.
If any part of these terms is found unenforceable, the rest still applies, and the unenforceable part is replaced with the closest enforceable equivalent. If we do not enforce a term on one occasion, that is not a waiver of our right to enforce it later.
You may not assign or transfer these terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets, and will notify you if we do.
Neither of us is liable for failure to perform caused by events outside our reasonable control, including platform outages, internet failures, natural disasters, war, labour disputes or government action, though this does not excuse your payment obligations.
These terms are written in English. If we provide a translation, the English version prevails to the extent permitted by law. Notices to you will be sent to the email address on your account. Notices to us should go to the addresses in section 19. Nothing in these terms creates a partnership, agency or employment relationship between us. There are no third-party beneficiaries to these terms.
18. Changes to these terms
In short: We will tell you before important changes take effect. Keep using SchedPilot after that and the new terms apply.
We may update these terms from time to time. For minor changes (clarifications, typos, new feature descriptions) we will post the new version here and update the effective date. For material changes, such as changes to billing, liability or your rights, we will email you at least 30 days before they take effect and show a notice in the app.
If you do not agree with a change, cancel your account before it takes effect. Continuing to use the Service after the effective date means you accept the updated terms. Earlier versions are available on request.
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